General Questions
What is the difference between Linux and Windows? Can I have it both? What is TrueHybrid Hosting?
Only TrueHybrid Hosting technology to seamlessly combine Linux and Windows technologies even on the same website. With our TrueHybrid technology, you just need to upload your ASP and PHP files to your website right in the same folder! In a rare display of cooperation, you'll see both ASP and PHP pages working flawlessly, side by side, on the same website. Who else can offer you that?

I lost my password, what should I do?
Please open a ticket at
helpdesk or just use the link 'Forgot your password?' on the same helpdesk page.

What happens if I excess my data transfer limit?
Any data transfer in excess of plan threshold will be charged at the end of the billing period.

I'm familiar with other control panels like Plesk, Ensim and Cpanel. Can I use one of those control panels on The TrueHybrid Hosting?
The short answer is "No". Our control panel is intuitively designed and touches so many pieces of the platform that it's the only one that'll run on our platform. But once you give it a try, you'll realize that those other guys don't have anything on us.

Do you offer any tools to help me in the creation of my websites?
You can't find here any kind of website creation tool like website tonight or free PHP scripts. On the other hand, we support
Open Source Software and we are ready to help you with everything you need for your internet activity.

ASP scripts are not working, what should I do?
Login to your Online Control Panel and click Rebuild application. This can happen when we update our servers.

Hosting
What do I need to use your web hosting services?
Web browser and Internet connection is all that is needed.

Can I purchase additional disk space? Can I customize my hosting package?
Of course! The hosting packages we have listed in our services section are our most popular choices however if you would like certain features from one package and different features from another, just let us know and we can put together a custom package for you. Also, you can use our
custom order page.

How does The TrueHybrid Hosting handle IP addresses? Do I have to request multiple IPs?
The TrueHybrid Hosting actually hosts your website on multiple IP addresses on multiple servers, so you don't have one unique IP address tied to your website. This logic is built right into our load balancing layer and ensures that if a server with a particular IP address fails, any one of the other servers is able to serve out your website content.

How to move or transfer my websites/domains from other Web Host Company?
1. DO NOT CHANGE YOUR NAMESERVERS JUST YET NOR DELETE YOUR CURRENT WEB FILES!
2. Buy a hosting account with us. Upload your website files to your domain folder through FTP.
3. Go to your registrar/Your Control Panel and change your "name servers" to dns1.stabletransit.com and dns2.stabletransit.com
4. Your site will be updated WORLDWIDE within 24-72 hours. Note: although you may be able to see your site is on your new server within possibly 12 hours, please allow a complete 72 hour cycle before you delete your old host.
5. Enjoy your new hosting package. If you have any problems during the transfer, please have a live chat session with our support staff and let us know what you've done so far, and we'll help you finish it all up! EVEN IF YOU DO IT RIGHT, drop us a line and let us know that you love the speed!

Can I update my own website?
Yes. Everyone who hosts with us will get access to a control panel that allows them complete control of how the site is managed. This includes setting up FTP access so that you can get in there and make updates to the site. Of course knowledge of HTML is necessary before you will actually be able to change the content of your website.

How can I visit my site before propagation?
You have this information in Your Online Control Panel. As soon you login in and you click on the website name you will see the testing url. It must look like this: http://www.mywebsite.com.php5-6.websitetestlink.com

Domains
I'm used to running my own DNS. Can I do it on The TrueHybrid Hosting?
That's another great thing about The TrueHybrid Hosting... you have the flexibility to do most things you would do on a dedicated server. If you'd like to run your own DNS, go right ahead. But know that it is highly recommended to use the built-in DNS on The TrueHybrid Hosting.

What name servers do you offer?
Our name servers are dns1.stabletransit.com and dns2.stabletransit.com.

What is a domain name?
Registering a domain name gets you an official address for your web site on the Web. Domain names are unique addresses on the web.

What is involved in registering a domain name?
To register a domain name, you will be asked to provide the registrar you select with the various contact and technical information that makes up the registration. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site.

How long does a domain name registration last? Can it be renewed?
We provides you with the ability to register and renew the domain registrations in 1, 2, 5 and 10 years increments.

How long does it take to register or transfer a domain name?
It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day.

Someone else has registered by company's name as a .com domain name. What is the process for resolving my complaint?
All ICANN-accredited registrars follow a uniform dispute resolution policy. Under that policy, disputes over entitlement to a domain-name registration are ordinarily resolved by court litigation between the parties claiming rights to the registration. Once the court rules who is entitled to the registration, the registrar will implement that ruling. In disputes arising from registrations allegedly made abusively (such as "cybersquatting" and cyberpiracy"), the uniform policy provides an expedited administrative procedure to allow the dispute to be resolved without the cost and delays often encountered in court litigation. In these cases, you can invoke the administrative procedure by filing a complaint with one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm. For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.

I've seen domain names ending with two-letter combinations, like .ca What are the rules for registering in these domains?
Two letter domains, such as .us and .ca (for example), are called country code top level domains (ccTLDs) and correspond to a country, territory, or other geographic location. The rules and policies for registering domain names in the ccTLDs vary significantly and some are reserved for use by citizens of the corresponding country. We support hosting/register of .us and .ca domains.

Email
Please tell me that The TrueHybrid Hosting offers email services?
We run a customized mail environment with the best webmail interface but you can check your emails in desktop clients (like Outloook or Eudora) using standard IMAP or POP3 protocols.

I can't send mail with Outlook Express/Eudora, what should I do?
Be sure you put the SMTP server mail.yourdomain.com and the port number is 587. For more help please open a helpdesk ticket.

What are my POP and SMTP settings?
Setup the POP3 and SMTP servers to mail.yourdomain.com
Note: Please replace "yourdomain.com" with that of your actual domain name (example: mail.mydomain.com) .
IMPORTANT: EMAIL WILL NOT WORK UNTIL YOU HAVE UPDATED YOUR DOMAIN NAME'S NAMESERVERS/DNS TO POINT TO YOUR NEW HOSTING ACCOUNT.

Customer Care
What level of support should I expect?
You can be sure that any problems you may have will be handled quickly and efficiently. None of our support technicians are outsourced. We are not try to save a few bucks but serve you better.

After I read all your FAQ I still have a problem, what should I do?
Please open a ticket on our help desk ticket system. You have to login with the same username and password used for your Billing Account.

Billing
How do I change my billing or/and contact information?
Login to the Billing Account -> Account Info menu, and click the Change Account Info button.

What happens if I purchase additional products in the middle of the month?
All new orders have their own expiration date and will be charged separately.

How does The TrueHybrid Hosting bill me?
Your credit card/paypal account will be charged for your monthly hosting fee on the first day your account becomes active. After 30 days have gone by you will be billed again for the next month of service. If you choose to pay yearly you
save 2 months of your hosting fee for professional or advanced hosting plans and
5 months of your beginner hosting plan. Your credit card/paypal account will be charged accordingly.

E-commerce
Can I accept credit card on my site? Will it be secure? What is SSL?
Yes, we support secure transaction protocol, such as SSL on our shared SSL server.
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers, we simply installed a digital certificate in our ready to use shared SSL server.

Backup
How often does TrueHybrid Hosting backup information?
The TrueHybrid Hosting makes backups of your data on a nightly basis. However, its purpose is for disaster recovery on the server side. If for any reason a storage node on our side were to crash, our backups will be there to replace any lost data. That should give you peace of mind.
